What is the SafeKey Mobile app?

The SafeKey Mobile App enables you to securely store your protection plan shares on a mobile device. The plan owner decides whether shareholders and merge authorities utilize either the SafeKey Mobile app or a SafeKey Pro device.

What are the technical requirements to use the SafeKey Mobile app?

For working with the SafeKey Mobile app you need:

• Up to date mobile device with iOS or Android operating systems with camera.

• In case the plan owner chooses for the verification of share ownership:

  • Either on the same mobile device with a synced email account to use the verification link sent to you in the Notification email.

  • Or on an additional device with synced email account to scan QR codes with your SafeKey Mobile app.

• Stable internet connection.

Where can I download the SafeKey Mobile app?

The SafeKey Mobile app can be downloaded in the Apple Store (for iOS users) and Google Play Store (for Android users).

How can I check if I have the latest update of the SafeKey Mobile app?

You can check for updates in the menu of the SafeKey Mobile app: About SafeKey > Check updates.

How secure are my shares on the SafeKey Mobile app?

The shares on your SafeKey Mobile app contain fragmented and encrypted data. Even when somebody gains unauthorized access, the secret data stored in the protection plan cannot be revealed. The claiming and uploading of shares is protected with your PIN code. So even if your mobile device or app is compromised (hacked, stolen or lost), the shares cannot be used to merge a protection plan.

How to secure my shares on my SafeKey Mobile app?

• Keep the security of your mobile device up to date.

• Safeguard your SafeKey Mobile PIN code.

• Choose the Verify Ownership options that garanties the highest security for your situation.

• If ownership is verified by user, securely store the Notification email with the QR code and link in it to verify the shares during claiming.

What if I lo~~o~~se access to my SafeKey Mobile app?

If you lose access to your SafeKey Mobile app, secret data may still be unlocked based on the merging threshold and selected backup shares. This information is available to the plan owner. It is recommended to notify the plan owner so they can create a new protection plan if desired.

Re-download the SafeKey Mobile app. Please take note that you will need to re-claim all shares and the possibility to do so depends on the measures and choices taken previously. <link to KB How can I make my share re-claimable after downloading to my SafeKey Mobile app? >

What if I don't know my login email address or password anymore?

SafeKey Mobile uses the login credentials of your SafeID account. In the unfortunate situation that you lose your password, you can reset them on your SafeID account. Inheriti or its employees do not have access to your SafeKey Mobile and SafeID account password.

What if I forgot my SafeKey Mobile PIN code?

First time you use the SafeKey Mobile app you are asked to create a PIN code. In the unfortunate situation that you lose your PIN code, you can go to Settings and Reset PIN code. Please take note that with resetting your PIN code all shares will be deleted and you will need to re-claim the shares.

How come plan shares disappear from my SafeKey Mobile app?

If some plan shares are no longer available on your SafeKey Mobile app, it indicates that the connected protection plans have been deleted by the owner.

How come not all plan shares are available anymore when I reinstall the SafeKey Mobile app?

When you reinstall the mobile app, you will need to re-claim all your plan shares. When in the claiming process you additionally have to verify ownership, then you need to use the QR code or link sent to you in the Notification email when appointed as a shareholder.

Shares that are part of protection plans that are deleted by the plan owner will not be available anymore.

How do I delete shares from my SafeKey Mobile app?

The only way to delete shares on your SafeKey Mobile app at the moment, is to either set a new PIN code or delete and download the app again. Please note that in such a situation, all protection plan shares must be re-claimed. Instructions on how to make shares re-claimble can be found in: How can I make my share re-claimable on my SafeKey Mobile app?